Terms of service

Who we are

InnerHook is provided by Unreal Productions Oy.

Unreal Productions Oy
Laippatie 5, 00880 Helsinki, Finland
Business ID 3196400-5 · VAT FI31964005

Questions about the service, your account or a payment: support@innerhook.com. How we handle personal data is in the privacy policy.

The service

InnerHook is a web app for writing lyrics: an editor with syllable counts, versions and history, artist profiles, daily pages, sharing songs with co-writers, and AI features that suggest words and lines. InnerHook is in a closed beta: features, limits and the way the app works may still change.

Your account

• During the closed beta, a new account needs an invite (an invite code, or a song someone shares with you). You get into your account with sign-in links we email you, so keep your email account secure: anyone who can read it can open your InnerHook account.
• An account is for one person. Don't share it; invite co-writers to a song instead.
• You must be at least 16 years old to use InnerHook. To buy a paid plan you must be 18, or have the consent of a parent or guardian.
• Keep your details correct, and tell us at support@innerhook.com if you think someone else has used your account.

Your content

You own what you write in InnerHook: your lyrics, song notes, artist profiles, daily pages and comments. We claim no ownership of them.

You give us only the permission we need to run the service: to store your content, process it, and show it to you and to the people you share it with, and to send the text an AI feature needs to our AI provider to answer your request. This permission ends when your content is deleted, apart from backups that are removed on their normal schedule.

We don’t use your lyrics to train AI models. Our AI provider, Anthropic, does not use the content we send it through its API to train its models, under its commercial terms.

You are responsible for having the right to what you put into InnerHook, for example lyrics written with others or text you paste in.

AI features

• AI suggestions are generated automatically. They can be wrong, clumsy or unsuitable, and they can by chance resemble existing songs or texts. Read them as suggestions, not as finished work.
• You decide what to keep, and you are responsible for what you publish, record or sell. Check that a line you use is not someone else’s.
• An artist profile describes a style: language, genres, themes, words. The app instructs the AI not to imitate named real artists: if a profile names one, it is to be treated as a description of style only. The AI can still get this wrong, so check what it suggests. Don’t try to make it copy a real artist or reproduce existing lyrics.

Sharing songs

• You can share a song with co-writers by a link or by email invite, to edit, to comment or only to read.
• People with access to a song see the song, its comments, and the names of the others working on it. They see the owner’s name and email address; the owner sees each co-writer’s name and email address. Co-writers don’t see each other’s email addresses.
• The song’s owner controls access: they can change roles, remove people and turn the link off at any time. The song stays in the owner’s account.
• Who owns a song written together is between you and your co-writers; InnerHook doesn’t decide it.

Acceptable use

Don’t use InnerHook to:

• store or share illegal content, or content that infringes someone else’s rights;
• harass, threaten or abuse other people, including through shared songs, comments or mentions;
• scrape the service or use it with bots, scripts or other automated means, except as the app itself works;
• get around usage limits, invites, payments or security, probe for weaknesses, or access other people’s accounts or data;
• resell the service or the AI features, or use them to build a competing service.

Plans and payments

Paid plans are coming soon: payments open later. Until then everyone uses InnerHook for free, and the parts of these terms about payments, cancelling and withdrawal apply from the day payments open.

• InnerHook has a Free plan and a paid Pro plan. What each includes and costs is on the pricing page.
• Pro is a subscription, monthly or yearly. It renews automatically at the end of each period, and you are charged for the next period, until you cancel.
• Prices shown include VAT.
• Payments are handled by our payment provider, Stripe. Your card details go to Stripe; we never see or store them.
• Before you pay, you confirm that you are 18 or older, or have the consent of a parent or guardian.
• After a purchase we email you a confirmation with these terms attached as a PDF, so you have them in a form you can keep. Every version of these terms stays online at its own dated address, for example innerhook.com/terms/2026-10-03/.
• For each renewal we email you a receipt with the amount, the VAT and the period it pays for.
• If a renewal payment fails, we let you know. If it isn’t settled, your account moves to the Free plan; your songs stay.

Credits

• The AI features use credits. Each writing action uses a fixed number of them, whatever the length of the answer, shown on the pricing page. Rhymes and synonyms use none. Longer jobs, like rendering a song, cost by length; we show what one costs before you start, and you are charged only for what it actually uses.
• Your plan gives you a monthly allowance of credits. It resets at the start of each billing period, and unused credits don’t roll over.
• You can buy extra credits separately. They stay valid for 12 months from the purchase.
• Fair-use daily limits on AI use protect the service for everyone. They apply on every plan, and we may adjust them.
• Credits have no cash value and can’t be transferred to another account.

Cancelling

You can cancel Pro at any time from the Plan & credits page in the app, which opens Stripe’s customer portal, or by emailing support@innerhook.com. You keep Pro until the end of the period you have already paid for; after that your account moves to the Free plan and your songs stay where they are. We don’t refund the rest of a period you cancel in the middle of, except where the law requires it (see the right of withdrawal below).

Right of withdrawal (consumers in the EU)

If you are a consumer in the EU, you have the right to withdraw from a purchase within 14 days of making it, without giving a reason.

Starting right away. Pro and extra credits start as soon as you have paid. So before you pay, a separate checkbox asks you to request that we start right away, within the 14 days, and to acknowledge how that affects your right of withdrawal (below). A purchase needs this request. The confirmation email we send after the purchase repeats it.

• A subscription (Pro): you can withdraw within 14 days of the purchase. We refund the price in proportion to the unused days of the period you paid for.
• Extra credits: you can withdraw within 14 days of the purchase. As you asked us to add them to your account right away and acknowledged that you lose the right of withdrawal for the credits you use, we refund the unused credits in proportion to the price; credits you have used are not refunded.
• A renewal of a subscription is not a new purchase: you can cancel it any time (see Cancelling), and the right of withdrawal applies to the purchase itself.

How to withdraw: use Withdraw from your purchase on the Plan & credits page in the app; it is there for 14 days after each purchase (not after a renewal). You can also email support@innerhook.com with the email address of your InnerHook account and say that you withdraw; you may use the model form below, but you don’t have to. It is enough that you send it before the 14 days are over. We confirm by email that we have received your withdrawal, and refund you within 14 days of receiving it, to the payment method you used, at no cost to you.

Price changes

We may change the price of a Pro subscription only for these reasons: a change in what our AI providers or hosting cost us, a change in taxes or other public charges, or a change in what the service contains. A change is limited to what the reason reasonably requires.

• We tell you by email at least 30 days before a new price applies to you, with the reason, the new price and the date it takes effect.
• It applies from your first renewal after that date. A yearly plan keeps its price for the year you have paid for.
• If you don’t accept the new price, you can cancel before it applies, at no cost.

Extra credits are a one-off purchase: the price shown before each purchase applies to it. A later price change never affects credits you have already bought.

Availability and changes

InnerHook is in beta. We work to keep it available and your data safe, but we can’t promise it is always available or free of errors. We may change, add or remove features. If we remove something you rely on in a paid plan, or end the service, we tell you with reasonable notice. You can copy your lyrics out of the app at any time, and you can ask us for a copy of your data.

Ending your account

• You can stop using InnerHook at any time. To have your account and your data deleted, email support@innerhook.com. Cancel a paid plan first, or ask us to do it. What may remain after the deletion is in the privacy policy.
• We may suspend or close an account that breaks these terms. Where it is reasonable, we tell you first and give you a chance to fix the problem; in serious cases, such as abuse or a security threat, we may act at once. If we close your account without a breach on your part, we refund the unused part of a paid period.

Liability

We are responsible for providing the service as these terms describe, as far as Finnish law allows us to limit that responsibility. Nothing in these terms limits the rights a consumer has under mandatory law.

If you use InnerHook for a business, we are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost business, except where the law does not allow this to be limited (for example for losses caused intentionally or by gross negligence).

Changes to these terms

We may update these terms, for example when the service or the law changes. We update the date at the top, and every earlier version stays online at its own dated address (innerhook.com/terms/date/). For material changes we tell you by email before they take effect; if you don’t accept them, you can cancel and stop using the service before then.

Law and disputes

These terms are governed by the laws of Finland. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of your own country.

If something goes wrong, contact us first at support@innerhook.com and we will try to sort it out. As a consumer you can also get help from the Finnish Consumer Advisory Services (kkv.fi) and take a dispute to the Finnish Consumer Disputes Board (kuluttajariita.fi). A consumer living in the EU can bring a claim in the courts of the country where they live; a consumer living in Finland can bring it to the district court of their home municipality. Disputes with business users are settled in the Helsinki District Court.